PrivacyPolicy

Information We Collect

We collect personal information necessary to operate our e-commerce business, including:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Payment and transaction details
• IP address and device information

Lawful Basis for Processing

We process personal data under the following lawful bases as defined by UK GDPR:

• Contractual necessity – to process and fulfil orders, deliver products, and provide customer support
• Legal obligation – to comply with tax, accounting, and regulatory requirements
• Consent – for marketing communications
• Legitimate interests – to improve our services and prevent fraud

Use of Personal Data

Personal data is used for:

• Order processing and fulfilment
• Delivery and courier coordination
• Customer service communications
• Marketing communications where explicit consent has been provided

Customers may withdraw marketing consent at any time by using the unsubscribe link in our emails or by contacting us directly.

Data Sharing

We share personal data only with trusted third parties necessary to operate our business, including:

• Payment processors
• Courier and delivery services
• Marketing service providers (where consent has been given)

We do not sell personal data to third parties.

Data Storage & Security

Personal data is securely stored using Shopify’s platform and its approved service providers. Appropriate technical and organisational measures are in place to protect personal data from unauthorised access, loss, or misuse.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Withdraw consent for marketing at any time

Requests may be submitted using the contact details provided on our website.